Shipping Policy

Last Updated: October 29, 2026

At ProCare Mart Ltd., we are committed to providing a smooth and reliable shopping experience. This Shipping Policy explains how we process, ship, and deliver orders placed through our online store.

1. Order Processing Time

Orders are typically processed within 1–3 business days after they are placed and payment is confirmed.

Orders placed on weekends or public holidays may be processed on the next business day. During busy periods, holidays, or promotional events, processing may take additional time.

2. Shipping and Delivery Time

Estimated delivery times depend on your location, product availability, and shipping carrier.

Once your order has been dispatched, you may receive a shipping confirmation with tracking information, where available.

Please note that delivery times are estimates and are not guaranteed. Unexpected delays may occur due to weather conditions, customs procedures, carrier issues, or other circumstances beyond our control.

3. Shipping Costs

Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.

Any available free shipping offers will be subject to the terms and conditions specified at the time of purchase.

4. Order Tracking

If tracking is available for your shipment, we will provide the tracking details by email or through the contact information provided with your order.

Please allow some time for tracking information to update after your order has been dispatched.

5. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information when placing an order.

If you notice an error in your shipping address, please contact us as soon as possible. We cannot guarantee that address changes can be made after an order has been processed or shipped.

ProCare Mart Ltd. is not responsible for delivery issues resulting from incorrect or incomplete addresses provided by customers, subject to applicable consumer protection laws.

6. Delayed or Missing Orders

If your order has not arrived within the estimated delivery period, please contact our customer support team. We will do our best to help you check the shipment status and resolve the issue.

7. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us promptly with your order number and supporting photographs, if applicable. We will review the issue and assist you in accordance with our return and refund